Qantas Investigates Data Breach in App
The Australian airline, Qantas, is currently investigating a data breach within their app that allowed users to access the personal information of other customers.
Incident Details
- Users could view names, frequent flyer details, and boarding passes of other customers.
- Qantas fixed the issue approximately three hours after its discovery and issued an apology to affected customers.
- No evidence of a cyber security incident was found, according to Qantas.
Cause of the Issue
Qantas stated that the breach was likely due to a technology issue possibly related to recent system changes.
User Experience
Passengers reported seeing other customers’ information when accessing the app, with some even able to cancel flights to Europe.
Response and Recommendations
- Qantas advised affected users to log out and log back in to resolve the issue.
- The airline warned about social media scams and urged vigilance among customers.
Public Reaction
Social media platforms have been flooded with criticism towards Qantas following the data breach incident. Users shared screenshots of the glitch and reported alleged phishing attempts.
