Overview
In a first-of-its-kind class-action lawsuit, 60 Japanese doctors are suing Google over negative reviews about their clinics on Google Maps. The doctors are seeking 1.4 million yen ($9,000) in damages, holding Google responsible for not addressing these reviews.
Background
The doctors filed the lawsuit, stating they are unable to respond to reputation-damaging reviews due to patient confidentiality obligations. This has created a stressful work environment for doctors, impacting their ability to provide optimal care.
Legal Action
The lawsuit was filed at the Tokyo District Court, highlighting the challenges doctors face in dealing with negative online reviews. Lawyer Yuichi Nakazawa, representing the doctors, emphasized the need for Google to address unfair reviews promptly.
Impact on Healthcare
- Doctors fear receiving unjust reviews may affect their decision-making, leading to potential compromises in patient care.
- The current system on Google Maps prioritizes professionalism over patient satisfaction, raising concerns among healthcare providers.
